If you aren't fully happy with the quality of the item you have received we must be notified by email within 3-days of receiving the product with a description of what the issue is. If the product is found to be faulty we will arrange collection of the item at our cost and refund you in full.
If however there is no fault found in the product or you have simply changed your mind simply return the item back to us in perfect condition and the original, unopened packaging within 14 days of receiving it and we will issue a full refund.
We do accept the return of wallpaper rolls, however, they must not be opened and in their original packaging so they can be resold.
Please check wallpaper for faults in the roll prior to hanging and notify us so replacement rolls can be sent. We can only offer refunds or replacement on the actual wallpaper rolls themselves, we take no responsibility for any issues in the installation of the wallpaper. Those issues would need to be dealt with the installer directly.
Shipping delays on pre-ordered items can occur, pushing estimated due dates back. These delays are out of our control and no refunds are given, however, we can issue a store credit if the delay simply won't work.
There are no refunds or exchanges given on custom ordered or custom-made products; this refers directly (but not exclusively) to headboards, fabrics, and splash-backs. If a custom-ordered item is cancelled prior to it being off in full, any deposit received will be retained to cover costs involved.
If a custom ordered item is damaged during transit we ask you to not sign the paperwork issued to you on delivery which states it was received in 'good' condition. The signing of this is likely to hinder any repair that would usually take place in this situation. If you refuse delivery due to a fault or damage we will arrange for collection of the item and for it to be repaired and then delivered back to you in perfect condition within a timely fashion. While we apologise for any damage that does occur during transit this is out of our control and no refunds will be issued.
Miss Lolo will always act within our obligations of the Consumers Guarantee Act.
Should you wish to return an item, please ensure that it is in the original packaging and send back with your order number and name on the packaging to:3a Umere Crescent
Ellerslie, Auckland 1051